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Postage

Postage Charges

Postage Mainland UK:

Orders up to £70.00    : £2.95 (Royal Mail signed-for service)

Orders over £70.00     : FREE (Royal Mail signed-for service)

International Delivery

Europe*                       : £13.95

US and rest of world*  : Price on Application

  • Armadillo does not export to all countries. Please email to check before placing your order.

If you require overseas delivery you will be unable to use PayPal at point of sale.

When your order is received we will calculate the delivery cost and contact you with the price. If the price is acceptable to you, we will raise a Paypal invoice. The order will be dispatched once payment is received and cleared in our account.

Where one or more of the items ordered is out of stock, the order will be held until all items are ready for dispatch.

Split orders

In the event that one or more of your items is out of stock, we will send the in-stock items within two working days or receiving payment. The cost of sending subsequent items will be met by Armadillo Jewellery. This does NOT apply to international orders which will be sent in one delivery.

Returns

We want you to be delighted with your purchase but if you are not entirely happy you can return any item within 10 working days of receipt as long as it is unworn and fit for resale in its original packaging.

We will be happy to exchange the item for an alternative, give a credit or to make a refund. We are not able to refund original postage charges but if you request a different item in exchange, we will not charge you for postage again.

All earrings are excluded from our returns policy for hygiene reasons. These items can only be returned if faulty, in accordance with your legal rights.

How Do I Return Something?

Initially, please contact Armadillo Jewellery by telephone or email to say that you wish to return an item. Please let us know if you require an exchange so we can check that the item you would prefer is in stock and hold it for you (for up to 5 working days). Please leave a daytime telephone number and your email address in case of queries and we will email you a RETURNS FORM for you to fill in and send back with your item, along with your original receipt.

When you return an item by post we strongly advise that you use a signed-for or an insured service such as Special Delivery for higher value items. You will not be able to send back an item of jewellery with an ordinary first class stamp on the envelope – you will require a Large Letter stamp at the very least.

Always wrap items carefully to ensure they are fully protected in transit, and seal the packet / envelope well. PLEASE NEVER SEND ANY JEWELLERY LOOSE IN AN ORDINARY ENVELOPE AS A STANDARD LETTER AS IT WILL BE SQUEEZED OUT AND LOST!

We regret that we cannot be held responsible for any items lost or damaged in transit on their way back to us and refunds will not be made against these.

Send your securely wrapped items to:

Returns Department,

Armadillo Jewellery
Spinners
High Street
South Woodchester
Stroud
GL5 5EL